Do to the possible volatility in our industry all bookings can be made by phone or at www.alkitours.com/www.greattrainescapes.com. Please read our new January 2020 adjusted terms and conditions. This supersedes all but the time line for cancellations on your tour. The additions and adjustments will be in print in our next brochure.
Office Hours Mon — Fri 9am-5pm PST – Dates closed in 2019 — Nov. 11, 28-29, Dec. 24-25, and Dec. 31-Jan 1. (Limited staffing Dec 21 2019 — Jan 1 2020) Feb 17, May 25, July 3, Sept 7, Nov 26, 27 2020.
Reservations can be made by phone @ 206-935-6848 or online at www.alkitours.com. Confirmation will be mailed within 2 business days to your address on file. If you do not receive your confirmation within 1 week, please call Alki Tours/Great Train Escapes as space may be released without notice. Your reservation will be confirmed upon receipt of your deposit. After final payment, a paid in full confirmation will be mailed out for overnight tours only. For tours involving planes, trains or cruises please provide your legal name and birth date as listed on your Passport or Enhanced Driver License you will be using on the tour. If your ticket does not match your identification you could be denied boarding. Passport must be valid for 6 months from the tour return date, Visas may be required.
Form of Payment
Check or cashier’s check should be made out to Alki Tours/Great Train Escapes and mailed to: Alki Tours/Great Train Escapes 6417-A Fauntleroy Way SW, Seattle WA 98136. Please note currency fluctuations may apply to published rates. All taxes, fuel surcharges, security charges and any other taxes, charges or fees imposed by airlines, airports, governments etc. are not included in tour price. Advertised prices include a 5 percent cash discount. If payment is not made by check, please add 5 percent to the final balance.
Gift certificates are good toward purchase of any tour offered by Alki Tours/Great Train Escapes and are not redeemable for cash. Lost or stolen gift certificate cannot be replaced or credited.
Tours booked within 45 days of departure may incur a late fee of $75 per reservation in addition to any other charges.
Passports & Visas
A valid US Passport is required for all international travel. Your passport should be valid for 6 months from your scheduled return date of travel. For information on applying for a US Passport please contact your local post office or passport agency. Non-US passport holder should check with their consulate for travel requirements. It is the responsibility of the passenger to obtain all the necessary travel documents required for entry into any foreign country. PLEASE NOTE: MYSTERY TOURS MAY REQUIRE PROOF OF U.S. CITIZENSHIP like an Enhanced driver License or passport.
Most tours are fully escorted. Alki Tours/Great Train Escapes reserves the right to substitute a local guide for tours. Cruises are unescorted for numbers below 16 passengers. We also cross sell with our past TAP travel partners.
Name changes or substitutions are considered cancellations and penalty fees apply. Tickets are purchased in group/bulk and mileage may not be available on tickets. Airline tickets are capacity controlled and may not be available at the advertised rate for late bookings. Alki Tours/Great Train Escapes will automatically request aisle and adjacent seats for those traveling together but cannot guarantee seat assignments. Alki Tours/Great Train Escapes is not responsible for airline baggage fees or other in-flight fees.
Pickup times & Locations
One-Day tours–Pickup times & locations are determined 3 days prior to departure. Once set, we will call you with the exact time & location. If you do not hear from us it is your responsibility to contact us during regular business hours. Overnight tours–The pickup times & locations are determined 2 weeks prior to departure. Once set, they will be included in your travel documents and mail to you.
Airline Contact Information
TSA Secure Flight requirements, passengers are responsible to provide Alki Tours/Great Train Escapes/GreatTrain Escapes with their full name as it appears on their passport (or other government-issued I.D. when traveling), date of birth, gender, address, phone number, email and redress or known traveler number (if available) for all passengers. Passengers must ensure that names are correctly listed on their invoice. Alki Tours/Great Train Escapes will not be responsible for passengers who do not receive an invoice or documents or are denied boarding due to inaccurate information. Simple Washington state driver licenses will not be excepted Oct 2020 they must be enhanced — Check with your state’s TSA requirements.
For the benefit of the group, we pick up at the two or three locations most convenient for the majority of our passengers on that particular tour. The following are the most common locations: Shoreline, Bothell, Northgate, Fife, Olympia, Southcenter Ramada River’s Edge, Special pickups can be made for groups of 15 or more in the Seattle area and 20 or more in some outlying areas. Refund will not be made because your requested location was not chosen as a pickup for the tour you are signed up for.
After final payment, we will call you with your pick-up time and location three days prior to departure. If we are unable to contact, you it is your responsibility to contact Alki Tours/Great Train Escapes. No refund will be given for missing your pickup for any reason. 31 days or more prior to departure full refund minus any non-refundable tickets or guarantees. No refund for cancellations 30 days or less to departure or non-appearance at departure. Phone fees for any kind of payments taken by phone are not refundable.
Overnight Land Tours
A deposit will be due 7 days after booking. Final payment due 75 days prior to departure. We will mail out your travel itineraries and all of your travel details 10 to 14 days prior to departure. WE STRONGLY RECOMMEND THE PURCHASE OF TRAVEL INSURANCE when making the initial deposit for your tour, in order to give yourself peace of mind and to provide for unforeseen circumstances. Contact Alki Tours/Great Train Escapes for details at time of booking. Land tours 2 days and longer, refunds are based on full tour price. 100% REFUND UP TO 75 DAYS PRIOR TO DEPARTURE. 74-61 days prior to departure 75% refund 60-41 days prior to departure 50% refund 40-31 days prior to departure 25% refund No refund for cancellations 30 days or less to departure or non-appearance the day of departure. Phone fees for any kind of payments are not refundable. Some specialty tours cancelation penalties may vary and will be noted on the flyer.
Tours WITH Airline Tickets
In addition to the cancellation policies listed in our brochure and flyers, any penalties assessed by the airlines are the responsibility of the passenger. It is important to remember that airlines tickets are confirmed 30-90 days prior to departure. Tickets are subject to airlines policies and are generally not refundable or transferable (no name changes). Fuel surcharges may be added to tours with airfare up to 30 days prior to departure. Alki Tours/Great Train Escapes is not responsible for any additional fees assessed by airlines.
Cruises, Trains, International and Specialty Tours
Space cannot be confirmed until a deposit is received. Since all Cruise & Train companies have different and Specialty Tours policies governing cancellations please contact Alki Tours/Great Train Escapes for policies specific to your trip upon booking. Please note: Currency fluctuations may apply to advertised rates up to 10% of tour price. Some specialty tours require large non-refundable deposit that will be noted on the flyer
Once full payment is received, Alki Tours/Great Train Escapes, rail tickets will be issued and are fully non-refundable on any tour.
Cancellations must be received IN WRITING to affect any credits or refunds. Cancellations will be determined on the date received during business hours only, in our office, after hours will be the next day. Refunds cannot be made on unused tours, transfers or individual features voluntarily cancelled/omitted by the passenger. All other refunds will be made for the value of unused features, less applicable cancellation penalties. Refund may me return in discounts or future credits.
Ability to adjust Tour
Neither Alki Tours/Great Train Escapes nor the owners or operators of the vessels shall be liable for delay or inability to sail or perform due to any condition caused by or arising from water level, inoperable locks, strikes, lockout, civil or labor issues, explosion, fire, collision, vessel breakdown or damage to the vessel, its hull, machinery or fittings. Neither shall they be responsible for issues caused by or arising from civil commotion, riot, insurrection, war, government restraint, requisitioning of the vessel, political disturbance, acts or threats of terrorism, epidemics or the threat thereof, inability to secure or failure of supplies including fuel, Acts of God, or other circumstances beyond their control. In such cases, part or all of the itinerary may be operated by motor coach or plane and accommodations provided by hotels. Alki Tours/Great Train Escapes will endeavor to provide equal or similar services; however, no tour will be canceled, and no monetary compensation will be made for those changes or cancellations. Passengers will bear any additional costs.
Complimentary Home Shuttle Pickup
For tours that include round trip airfare, Alki Tours/Great Train Escapes/Great Train Escapes will arrange shuttle service to the airport from your home within the Seattle area if requested at time of booking. YOUR MUST DETERMINE YOUR LOCAL AT TIME OF BOOKING. CHANGES WILL RESULT IN A $25 Fee. Your pickup location will be the address listed on your invoice unless otherwise noted on your invoice. Shuttle Express is an independently operated company. Alki Tours/Great Train Escapes/Great Train Escapes will schedule services to pick you up as a courtesy for your convenience. It is your responsibility to call Shuttle Express immediately at the number listed on your documents if your shuttle is late or if you have any concerns regarding your transfer to/from the terminal. You are responsible for arriving at the airport in time to make the flight.
The name of each hotel will be provided in a detailed itinerary with your final documents. Due to limited hotel capacities, Alki Tours/Great Train Escapes will occasionally substitute a hotel of similar quality other than those listed rather than change or cancel your itinerary.
Check with your healthcare provider for up-to-date requirements. You may also check the Centers for Disease Control (www.cdc.gov) and/or the World Health Organization (http://www.who.int/en/) for their recommendations. Required inoculations, if any, must be recorded by clients’ health practitioner on a valid vaccination certificate which the client must carry for proof of inoculation where required. passenger. Travel protection plans will only consider coverage with documentation and receipts for services provided by legally qualified health-care facilities, and in accordance with policy terms.
Release From liability
Alki Tours/Great Train Escapes, directors, officers, employees and affiliates, (collectively Alki Tours/Great Train Escapes”) does not own or operate any entity which is to or does provide goods or services for your trip including, for example, ownership or control over hotels or other lodging facilities, airline, vessel, bus, van or other transportation companies, local ground operators, providers or organizers of optional excursions or equipment used thereon, food service or entertainment providers, etc. All such persons and entities are independent contractors. Independent contractors may utilize the Alki Tours/GreatTrain Escapes logo on signage or uniforms on tours solely for identification purposes which does not signify Alki Tour/GreatTrain Escapes ownership, management or control. As a result, Alki Tours/Great Train Escapes is not liable for any negligent or willful act or failure to act of any such person or entity, or of any other third party. Without limitation, Alki Tours/Great Train Escapes is not responsible for any injury, loss, or damage to person or property, death, delay or inconvenience in connection with the provision of any goods or services occasioned by or resulting from, but not limited to, acts of God, acts of government, force majeure, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, or the threat thereof, overbooking or downgrading of accommodations, structural or other defective conditions in hotels or other lodging facilities, mechanical or other failure of airplanes or other means of transportation or for any failure of any transportation mechanism to arrive or depart timely or safely, diseases and dangers associated with or bites from animals, pests or insects, marine life or vegetation of any sort, dangers incident to recreational activities such as swimming, kayaking, sailing, canoeing, rafting, hiking, walking, bicycling, etc., sanitation problems, food poisoning, lack of access to or quality of medical care, difficulty in evacuation in case of a medical or other emergency, illness, epidemics, pandemics whether localize at the destination or not or the threat thereof or for any other cause beyond the direct control of Alki
The Tours outlined herein will be carried out under the management of Alki Tours Inc/Great Train Escapes. (herein referred to as “the Company”). The Company acts only as agent for hotels, carriers, independent contractors or suppliers to passengers engaged in carrying, accommodations and providing other services to passengers. The Company does not assume any responsibility, nor shall it be liable for any loss, cancellation, costs, delays, irregularity, accident, injury, or damage to person or property damage, loss or theft of baggage and personal effects arising from or in connection with such services. The Company reserves the right to cancel or alter any itinerary, tour, accommodation as conditions require. In the event the Company is unable to provide the confirmed accommodation, it will endeavor to arrange substitute accommodations and any difference in price will be adjusted accordingly. If substitute accommodations are unavailable, the amount paid for accommodations will be refunded. The Company reserves the right to withdraw the tour for any reason before departure date, in which the amount paid to the Company will be refunded. Rates quoted are based on current tariffs at time of printing and are subject to change without notice. A contract is made when your reservation and payment are accepted by Alki Tours/Great Train Escapes of Seattle, WA and any dispute shall be governed by Washington State law & subject to the jurisdiction of the County of King in Washington State. In calculating the cost of your trip, Alki Tours/Great Train Escapes has relied on your consent to these terms & in the absence of this release, the trip cost would have been higher. You also agreed any chargebacks on a credit card will be deemed invalid and a $35 fee will apply and can be charged to your credit card.
Day Trips: $4-$5 per person for the escort and driver. Extended Trips: $6-$8 per person per day. Additional recommendations will be provided in your travel documents.
Alki Tours/Great Train Escapes “NO GROUCH” Policy
We reserve the right to not accept or retain as a tour passenger any person whose condition or behavior impedes the operation of the tour or affects the rights, welfare or enjoyment of the tour by other passengers. To be determined solely by Alki Tours/Great Train Escapes.
Extra Cost Provision
As on any trip, inclement weather and other conditions beyond our control may prevent or delay departure of a scheduled airline, ship, train or motorcoach. If as a result you must book an extra hotel night all costs are solely your responsibility, not Alki Tours/Great Train Escapes or any other supplier. WE RECOMMEND THE PURCHASE OF TRAVEL INSURANCE.
Alki Tours/Great Train Escapes reserves the right to withdraw, change, amend or omit these policies at any time without notice.
Alki Tours: 6417 Fauntleroy Way SW, Seattle, WA 98136 Phone: (206) 935-6848 or email@example.com
Copyright 2020 Alki Tours/Great Train Escapes All rights reserved. Layout copy and design are service or trademarks of Alki Tours Inc & Great Train Escapes and other Premier Tours. Washington State Seller of Travel 601-433-609 update Jan 14 2020
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Great Train Escapes
6417-A Fauntleroy Way SW
Seattle, WA 98136